Avoiding foreseeable harm is one of Consumer Duty’s more murky requirements in terms of definition and criteria. Firms haven’t been told to start hiring fortune-tellers
Customer understanding bridges the gap between financial institutions and the lived experience of people all over the UK. Do you know why your customers make
It has been the seemingly never-ending headache of compliance teams across financial services since the final rules were announced in July 2022: Consumer Duty. And
Share this Post Facebook Twitter LinkedIn The process of turning data insights into something actionable is often more complicated than it seems. The mortgage industry
How are you testing for good outcomes? Strengthen your approach using appropriate and robust frameworks, giving you a 360 view of the entire customer journey
AI is vital for customer journeys. It might not have been a few years ago, but to thrive in the current digital landscape, the advent
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