Eligible co-founder Zahra Hassan was featured in the FT Adviser last week, discussing the impact of artificial intelligence on customer support. Underlining the proven benefits
People in the UK are becoming evermore vulnerable to financial instability and crises. Every branch of the financial sector has suffered instability, and consumers are
Avoiding foreseeable harm is one of Consumer Duty’s more murky requirements in terms of definition and criteria. Firms haven’t been told to start hiring fortune-tellers
Customer understanding bridges the gap between financial institutions and the lived experience of people all over the UK. Do you know why your customers make
The Consumer Duty implementation deadline has passed and now you need to think about how you will monitor, analyse, and visualise the data you’re keeping
It has been the seemingly never-ending headache of compliance teams across financial services since the final rules were announced in July 2022: Consumer Duty. And
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