AI is vital for customer journeys. It might not have been a few years ago, but to thrive in the current digital landscape, the advent
On the 26th June, Jeremy Hunt introduced the new Mortgage Charter in the House of Commons. Acknowledging the difficult position homeowners find themselves in, particularly
It’s crunch time, and firms everywhere are feeling the pressure to implement solutions to the FCA’s Consumer Duty by July 31st. Of the 4 outcomes,
Since the government announced the UK’s commitment to decarbonise all sectors of the UK economy by 2050, the race to align financial services with key environmental objectives has gained momentum.
An estimated 13 million people in the UK face financial exclusion (The Inclusion Foundation, 2020). The cost-of-living crisis creates more challenges, with rising food and energy prices impacting people’s financial resilience.
The FCA describes the new consumer duty as a ‘paradigm shift’ in expectations for firms providing financial services across the UK. The new rules are complex, but at its heart, the new consumer duty aims to enhance protection and improve the experience for millions of customers accessing financial services.
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