The Credit Myth
Gemma Love-Wyatt
November 9, 2023
Free credit score fact sheet for your customers, below! 69% of us still don’t know our own credit scores, Experian reports. While an improvement on
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Communication in Crisis: What Have We Learned Since 2008?
Gemma Love-Wyatt
November 2, 2023
Share this post: Facebook Twitter LinkedIn Communication between financial institutions and customers has to improve. On average, each UK adult currently holds a staggering £34,000
Filling in the Gaps: What Customers Don’t Know
Gemma Love-Wyatt
October 19, 2023
We already know that financial literacy is low in the UK, with a huge 9 out of 10 people claiming the education system has left
Leveraging AI for Financial Education
Gemma Love-Wyatt
October 12, 2023
The suggestion of using AI in financial services still evokes a little anxiety among professionals – even in the digital age. In the same way
Avoiding Foreseeable Harm
Gemma Love-Wyatt
September 1, 2023
Avoiding foreseeable harm is one of Consumer Duty’s more murky requirements in terms of definition and criteria. Firms haven’t been told to start hiring fortune-tellers
Is Compliance Impossible Without Technology?
Gemma Love-Wyatt
August 4, 2023
It has been the seemingly never-ending headache of compliance teams across financial services since the final rules were announced in July 2022: Consumer Duty. And