Recent years have seen a huge shift in how financial institutions appeal to customers. Whether due to rapidly expanding digital competition, tighter regulation, or an increase in consumer feedback surveys, the intention is clear: providers are ready to talk about money.
The FCA describes the new consumer duty as a ‘paradigm shift’ in expectations for firms providing financial services across the UK. The new rules are complex, but at its heart, the new consumer duty aims to enhance protection and improve the experience for millions of customers accessing financial services.
Every month, hundreds of people google the potential benefits of staying with their current lender. The answers they receive are pretty standard. A product transfer can save you money, be less hassle in the short-term, and often save a lot of time in lengthy document/credit checks.
Did you know that 2022 will see the largest volume of product maturities for years, with over £39bn of remortgage business set to mature in January alone? Well, now you do!
And, we’ll tell you this for free: if you haven’t been in touch with these clients they are most likely already speaking to someone else or they’ve gone direct.
Time to ask yourself: Do I have a clear-cut client communication strategy already in place to win back these clients and stop losing them out to the competition?
Don’t let bad data let you down. The most sustainable form of business growth is to retain your existing customers. FACT. According to UK Finance,
What’s the best growth advice for mortgage brokers? The best advice isn’t just a single piece of helpful insight, it’s about many key aspects that contribute to growing a successful business. You need to figure out what’s important to your mortgage firm right now so you know where to focus your efforts for growth. Mortgage brokers spend so much time advising their own customers, it’s only fair that they are given access to their own advice, to help them grow and succeed in financial services. So here goes…
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