People in the UK are becoming evermore vulnerable to financial instability and crises. Every branch of the financial sector has suffered instability, and consumers are
Avoiding foreseeable harm is one of Consumer Duty’s more murky requirements in terms of definition and criteria. Firms haven’t been told to start hiring fortune-tellers
Customer understanding bridges the gap between financial institutions and the lived experience of people all over the UK. Do you know why your customers make
Share this Post Facebook Twitter LinkedIn The process of turning data insights into something actionable is often more complicated than it seems. The mortgage industry
AI is vital for customer journeys. It might not have been a few years ago, but to thrive in the current digital landscape, the advent
As the interest rates on two and five-year fixed-rate mortgages rises above 6%, the onus is on financial institutions to catch the people now slipping
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