Share this post: Facebook Twitter LinkedIn It has been described as a ‘shake-up’, a ‘significant change’, and a ‘paradigm shift’, but Consumer Duty (or a
Customer understanding bridges the gap between financial institutions and the lived experience of people all over the UK. Do you know why your customers make
It has been the seemingly never-ending headache of compliance teams across financial services since the final rules were announced in July 2022: Consumer Duty. And
Share this Post Facebook Twitter LinkedIn The process of turning data insights into something actionable is often more complicated than it seems. The mortgage industry
How are you testing for good outcomes? Strengthen your approach using appropriate and robust frameworks, giving you a 360 view of the entire customer journey
As the interest rates on two and five-year fixed-rate mortgages rises above 6%, the onus is on financial institutions to catch the people now slipping
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