Filling in the Gaps: What Customers Don’t Know
Gemma Love-Wyatt
October 19, 2023
We already know that financial literacy is low in the UK, with a huge 9 out of 10 people claiming the education system has left
Mortgage news, fintech analysis, CEO insights, eligible stories
Is it Our Responsibility to Educate?
Gemma Love-Wyatt
October 5, 2023
According to recent research, a staggering 88% of Brits do not feel confident about their financial literacy, with a third saying it negatively impacts their
The Impact of Financial Education on Outcomes
Gemma Love-Wyatt
September 28, 2023
Choosing the right financial product is more complex now than ever. Those struggling to stay afloat during the ever-present cost-of-living crisis are increasingly turning to
Stay Ahead of Consumer Duty with AI
Gemma Love-Wyatt
September 22, 2023
Eligible co-founder Zahra Hassan was featured in the FT Adviser last week, discussing the impact of artificial intelligence on customer support. Underlining the proven benefits
Seeing the Harm: How to Spot Emerging Vulnerability
Gemma Love-Wyatt
September 8, 2023
People in the UK are becoming evermore vulnerable to financial instability and crises. Every branch of the financial sector has suffered instability, and consumers are
Avoiding Foreseeable Harm
Gemma Love-Wyatt
September 1, 2023
Avoiding foreseeable harm is one of Consumer Duty’s more murky requirements in terms of definition and criteria. Firms haven’t been told to start hiring fortune-tellers