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Stay Ahead of Consumer Duty with AI

Eligible co-founder Zahra Hassan was featured in the FT Adviser last week, discussing the impact of artificial intelligence on customer support. Underlining the proven benefits

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Foreseeable Harm: Photograph of a crystal ball agains a blue background

Avoiding Foreseeable Harm

Avoiding foreseeable harm is one of Consumer Duty’s more murky requirements in terms of definition and criteria. Firms haven’t been told to start hiring fortune-tellers

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