People in the UK are becoming evermore vulnerable to financial instability and crises. Every branch of the financial sector has suffered instability, and consumers are
Avoiding foreseeable harm is one of Consumer Duty’s more murky requirements in terms of definition and criteria. Firms haven’t been told to start hiring fortune-tellers
Share this post: Facebook Twitter LinkedIn It has been described as a ‘shake-up’, a ‘significant change’, and a ‘paradigm shift’, but Consumer Duty (or a
Customer understanding bridges the gap between financial institutions and the lived experience of people all over the UK. Do you know why your customers make
It has been the seemingly never-ending headache of compliance teams across financial services since the final rules were announced in July 2022: Consumer Duty. And
Share this Post Facebook Twitter LinkedIn The process of turning data insights into something actionable is often more complicated than it seems. The mortgage industry
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