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Since the government announced the UK’s commitment to decarbonise all sectors of the UK economy by 2050, the race to align financial services with key environmental objectives has gained momentum.
People are at the heart of what we do here at Eligible. Customer-focused service that adds real value to everyday lives is why we exist.
Recent years have seen a huge shift in how financial institutions appeal to customers. Whether due to rapidly expanding digital competition, tighter regulation, or an increase in consumer feedback surveys, the intention is clear: providers are ready to talk about money.
The FCA describes the new consumer duty as a ‘paradigm shift’ in expectations for firms providing financial services across the UK. The new rules are complex, but at its heart, the new consumer duty aims to enhance protection and improve the experience for millions of customers accessing financial services.
Every month, hundreds of people google the potential benefits of staying with their current lender. The answers they receive are pretty standard. A product transfer can save you money, be less hassle in the short-term, and often save a lot of time in lengthy document/credit checks.
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