Imagine a mortgage customer sitting up at 11.30 pm on a Saturday night, worrying about what happens when she renews her mortgage this year. She’s
Every year, UK banks spend millions of pounds on customer support, and it seems every year there’s another survey suggesting customers are dissatisfied with their
In 2023, our AI-driven analytics revealed transformative trends, providing valuable perspectives on consumer behaviours and preferences. This report explores four pivotal highlights that shed light
Last year, we predicted a challenging year ahead for the mortgage industry. We weren’t wrong. Between volatile mortgage rates and multifaceted new regulatory requirements, financial
“The UK is facing a debt time-bomb”, the Citizen’s Advice Bureau warned us back in April. The charity has seen a huge surge in people
Share this post: Facebook Twitter LinkedIn Communication between financial institutions and customers has to improve. On average, each UK adult currently holds a staggering £34,000
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