Latest news, stories, helpful articles and handy tips from the Eligible team.
In the last three months, people all over the world have become incredibly reliant on technology. It's being used as a primary channel for communication, education and purchase. Considering current circumstances, building your brand's digital presence has never been more important. So where do you start?
Coronavirus trend watch. Are you putting your existing clients first during COVID-19? With lead volumes dropping in most markets, now seems the time to optimise for your existing clients as they’re likely your securest revenue stream for the coming months.
You've spent time and resource transitioning. You're all set-up and settling into your new routine and workplace. You're adapting, but it can be difficult to effectively measure how you and your team are really doing, especially if you're new to remote working. So, we've pulled together our own remote working scale to help you figure out where your firm fits and how you can level-up if need be.
By now, many of us will be working from home. It’s an unsettling, uncertain time for many businesses, but we must adapt to this new way of working in order to keep the needle moving and provide a good service to our clients. Are you new to remote working? If you’re just getting set up and looking for some guidance on remote working, here’s 4 tips to get the best out of your new working environment.
Customer support is more than just resolving tickets. Your company builds a relationship with every single customer, it's a personal connection that your customers have with your brand. Customer-centric firms always put their customers first. They understand how critical customer support services are to customer satisfaction and retention. So, how do you offer your customers support in times of uncertainty?