Mortgage news, fintech analysis, CEO insights, eligible stories

Stay Ahead of Consumer Duty with AI

Gemma Love-Wyatt September 22, 2023

Eligible co-founder Zahra Hassan was featured in the FT Adviser last week, discussing the impact of artificial intelligence on customer support. Underlining the proven benefits

10 Steps to Success - blocks placed as steps on a purple background

Consumer Understanding: 10 Steps to Success

Gemma Love-Wyatt August 18, 2023

Customer understanding bridges the gap between financial institutions and the lived experience of people all over the UK. Do you know why your customers make

The Consumer Understanding Checklist

Gemma Love-Wyatt June 23, 2023

It’s crunch time, and firms everywhere are feeling the pressure to implement solutions to the FCA’s Consumer Duty by July 31st. Of the 4 outcomes,

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Stay Ahead of Consumer Duty with AI

Gemma Love-Wyatt September 22, 2023

Seeing the Harm: How to Spot Emerging Vulnerability

Gemma Love-Wyatt September 8, 2023

Avoiding Foreseeable Harm

Gemma Love-Wyatt September 1, 2023

A Long Time Coming: The Road to Consumer Duty

Gemma Love-Wyatt August 25, 2023

Consumer Understanding: 10 Steps to Success

Gemma Love-Wyatt August 18, 2023

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