2023 has seen UK financial services embrace more customer-centric policies and guidelines (Consumer Duty and the Mortgage Charter, to name just two). We are unanimous
Share this post: Facebook Twitter LinkedIn Communication between financial institutions and customers has to improve. On average, each UK adult currently holds a staggering £34,000
We already know that financial literacy is low in the UK, with a huge 9 out of 10 people claiming the education system has left
The suggestion of using AI in financial services still evokes a little anxiety among professionals – even in the digital age. In the same way
Choosing the right financial product is more complex now than ever. Those struggling to stay afloat during the ever-present cost-of-living crisis are increasingly turning to
Eligible co-founder Zahra Hassan was featured in the FT Adviser last week, discussing the impact of artificial intelligence on customer support. Underlining the proven benefits
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