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Eligible blog

Latest news, stories, helpful articles and handy tips from the Eligible team.

Levels
April 7, 2020

Remote working scale. What level is your firm at?

You've spent time and resource transitioning. You're all set-up and settling into your new routine and workplace. You're adapting, but it can be difficult to effectively measure how you and your team are really doing, especially if you're new to remote working. So, we've pulled together our own remote working scale to help you figure out where your firm fits and how you can level-up if need be.

Working from home
March 30, 2020

Remote working tips for beginners

By now, many of us will be working from home. It’s an unsettling, uncertain time for many businesses, but we must adapt to this new way of working in order to keep the needle moving and provide a good service to our clients. Are you new to remote working? If you’re just getting set up and looking for some guidance on remote working, here’s 4 tips to get the best out of your new working environment.

Enhancing Support
March 20, 2020

Enhancing customer support for clients in times of uncertainty.

Customer support is more than just resolving tickets. Your company builds a relationship with every single customer, it's a personal connection that your customers have with your brand. Customer-centric firms always put their customers first. They understand how critical customer support services are to customer satisfaction and retention. So, how do you offer your customers support in times of uncertainty?

Coronavirus
March 13, 2020

19 ways tech supports advisers to communicate to clients during Coronavirus.

Here at Eligible, we strongly believe that technology should be used as a supportive solution, not a replacement. Borrowers understand the value of face-to-face meetings and real vs robo advice, However, what can mortgage brokers do when coronavirus is disrupting their primary sales channel? Check out our 19 ways tech supports brokers to communicate through coronavirus.

Persona
March 6, 2020

Buyer personas how-to.

Building buyer personas will help you win more business. Fact. Buyer personas help you better understand your customers, prospects and partners. They help you know what makes your customers tick, so you can tailor your approach to win them over. Not all customers are the same, so a one size fits all approach won't deliver a good return for your business.

Customer feedback
February 26, 2020

Customer feedback, your ultimate secret weapon.

Customer feedback is everything! Here at Eligible, we LOVE customer feedback, even if it hurts to hear unfavourable comments about your business- it's still constructive!

broken hearted
February 13, 2020

One-night stand mortgage brokers, stop breaking our hearts.

An open unlove poem to one-night stand mortgage broker from a broken-hearted borrower. To commiserate valentines day, we're following a borrower unlucky in love.

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