“People are still struggling, and lifelines are running out. The view through the window has changed dramatically for almost everyone, so why are we still
Imagine a mortgage customer sitting up at 11.30 pm on a Saturday night, worrying about what happens when she renews her mortgage this year. She’s
Last week, the nation’s favourite financial expert and advocate, Martin Lewis, accused the UK government of undermining his campaign to add finance to the school
Every year, UK banks spend millions of pounds on customer support, and it seems every year there’s another survey suggesting customers are dissatisfied with their
What will influence consumer decision-making in 2024? Being a mortgage customer this year will be anything but straightforward. Wallets are already stretched, and interest rates
2023 has seen UK financial services embrace more customer-centric policies and guidelines (Consumer Duty and the Mortgage Charter, to name just two). We are unanimous
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