How to create an in-life customer experience that increases customer understanding and support. 

Learn how personalised communication significantly impacts customer advocacy, retention, and overall understanding throughout the mortgage servicing journey. 

AI-Powered Mortgage Servicing

Bespoke Consumer App

Fully responsive and the first of its kind; meaningful 2-way dialogue with customers at scale.

Multiple Contact Journeys

Determined by customer behaviour and financial data, optimised for education and support.

Consumer Duty Reporting

Robust and sophisticated, providing full customer visibility and demonstrating compliance.


in mortgages serviced


weeks to implement



We partnered with Eligible in June 2023. The process from inception to delivery was incredibly simple and quick, and was delivered within 12 weeks… We have already seen improved customer engagement and retention metrics – we expect to see a very quick return on our investment as a result.”

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