Easy customer retention built for mortgages
Our Retain Engine provides individualised digital journeys for your clients and a custom retention application for you. Deliver behaviour-based engagement to nurture and retain all your clients.
Easy customer retention built for mortgages
Our Retain Engine provides individualised digital journeys for your clients and a custom retention application for you. Deliver behaviour-based engagement to nurture and retain all your clients.
Contact
Don’t be forgotten. Be the first to contact your clients and make customer retention a priority again.
Engage
Keep your clients interested and happy with personalised content sent at the perfect time.
Perform
Retain Engine saves you time by analysing each client and prioritising them for you.
Your brand, your client, their journey
FAQ’s
How difficult is this to implement?
To get started, all we need is an excel report from your CRM.
We do the heavy lifting!
How does this affect my compliance?
We are fully GDPR certified. We capture all of your client’s interactions to create a full audit trail.
My brokers don't like change - how much will this affect my sales process? How hard is this to use?
We were brokers too!
We know how hard it can be to get brokers to adopt new systems and processes.
The good news is that we’ve built this into our design, and we put all of the relevant information your brokers need in one, convenient place to make life simple.
Our work is done before your sales process begins and we’re designed to hand over to you when the remortgage process starts
What do my clients see on their emails?
You will receive the email content for your compliance records.
Your advisers will be able to view these emails and their client interaction within their adviser view call lists.
Want To Retain More Mortgage Clients? Here’s Everything You Need To Know…
If you aren’t focussing on retention, you’re probably leaving money on the table (and losing customers you can't get back in the process). Don’t just take our word for it though. Research conducted by Frederick Reichheld of Bain & Company (the inventor of the net...
The FCA’s proposed rules mean more remortgages
What’s going on? The FCA’s new consultation paper suggests major changes to their current lending rules and guidance. The FCA didn’t think it was quite right that consumers who had clearly shown that they could make a higher payment, should be prevented from making a...
Client retention has to improve
“The following piece about Eligible appeared in Mortgage Introducer on 25th March 2019. Click here to view the original article.” Over the past two years, Eligible has conducted in-depth research with clients and advisers to understand how technology can enhance the...
Why Eligible?
Simplified and elegant interactions
Personalised and predictive
Engagement to gain understanding
Why Eligible?