- I had a successful career as a mortgage broker with over 9 years at two of the top brokerages in the UK
- I have gained an in-depth knowledge of the mortgage market and the key players within the market.
- I had an established book of clients with whom I had a great relationship.
- I had a great work-life balance that gave me flexibility and time to dedicate to ensuring my clients received the best service I could offer.
So why did I give all of this up to join a fintech firm focused on mortgages?
I am incredibly fortunate and grateful to have spent the last 9 years working alongside some very dedicated and knowledge people. Their generosity has allowed me to develop a great understanding of the mortgage industry and I felt that I could leverage this knowledge to help even more people than I have done on an individual level.
I also saw the other side of broking where frustrations set in. Whilst speaking to clients and learning about their lives has always been interesting, our industry can be very process driven at times which, in turn, can lead to bad habits and laziness.
Anyone that has ever spoken to or worked with me knows that I’m a fan of technology and I’ve been intrigued by the changes in the mortgage industry over the past few years. The ideas of automating processes and, using blockchain technology to reduce the level of bureaucracy piqued my interest and I spent quite some time looking at opportunities that I felt would aid the advisor and client experience. Going into technology focused around mortgages felt like the right step.
It is my belief that every client in the industry would benefit from taking advice – I’ve seen people who never thought they could get a mortgage buy their dream home and I’ve seen people desperately in financial troubles that needed the outside perspective on an experienced advisor to help guide them from the brink and onto stable ground.
When I first started talking to my now colleagues at Eligible, I saw a deep-seated desire to help the industry progress and ensure that every client is given the opportunity to improve their circumstances. I found a culture that matched my beliefs and filled with capable people that can help leverage the knowledge that I’ve acquired to help tens of thousands of clients each year get the advice they deserve at firm and lender level.
The mortgage journey can often be a confusing and daunting process for our clients. We can easily lose sight of this in the day to day busyness of being a broker. Providing engaging, educational content to clients that helps prepare them for their remortgage not only creates a better journey but it reduces the anxieties that our clients feel. They now know why they need advice, who to speak to and what the process entails – all before they pick up the phone.
Our industry is changing and my goal is to make sure that clients understand our value. There are different expectations and ways of working but the ongoing value of advice is paramount.
Hemel is an industry expert with over 9 years working as an adviser within two of the UK’s foremost mortgage broking firms. He is focused on helping the mortgage industry engage and communicate with clients to ensure that they receive the best advice.