Eligible blog
Latest news, stories, helpful articles and handy tips from the Eligible team.
Latest news, stories, helpful articles and handy tips from the Eligible team.
Did you know that 2022 will see the largest volume of product maturities for years, with over £39bn of remortgage business set to mature in January alone? Well, now you do! And, we'll tell you this for free: if you haven't been in touch with these clients they are most likely already speaking to someone else or they've gone direct. Time to ask yourself: Do I have a clear-cut client communication strategy already in place to win back these clients and stop losing them out to the competition?
We're always interested in what our clients have to say. We took some time out to catch up with George at Vesta Mortgages to ask him a few questions about his experience with Eligible so far.
Happy Valentine’s, friends. Buckle up for a healthy dose of tough-love, we’re going to shatter some relationship myths.
It’s 2021 and by now, we all know why we need to clean data and keep it up to date. Since GDPR came into action, data management has been a priority for firms across the UK, but what value does clean data add to your business goals? In partnership with TMA Club, we recently delivered a webinar on this topic, read on for the key takeaways…
Don’t forget the clients who saved your bacon back in March- that's right, your existing ones. The easiest way to grow your business is to keep your existing clients. Not rocket science - happy clients buy more and tell more people about your products or services. Check out our 5 retention tips you can implement today.
GDPR isn't going to kill you. But ignoring it will kill your business.
GDPR should ALWAYS be on your radar, it's not a quick fix thing. It's about the ongoing management of your data ensuring your business is compliant, so you don't get yourself into deep water with data fines.< Is GDPR an alien phrase to you?
Data hygiene 101 – you know how to clean your hands, but do you know how to clean your data? COVID19 has taught many firms that the data they hold on their client base just isn’t clean enough. Meaning they have struggled to keep clients engaged, missing opportunities to offer advice when they have needed it the most.
Coronavirus trend watch. Are you putting your existing clients first during COVID-19? With lead volumes dropping in most markets, now seems the time to optimise for your existing clients as they’re likely your securest revenue stream for the coming months.
Customer support is more than just resolving tickets. Your company builds a relationship with every single customer, it's a personal connection that your customers have with your brand. Customer-centric firms always put their customers first. They understand how critical customer support services are to customer satisfaction and retention. So, how do you offer your customers support in times of uncertainty?
Here at Eligible, we strongly believe that technology should be used as a supportive solution, not a replacement. Borrowers understand the value of face-to-face meetings and real vs robo advice, However, what can mortgage brokers do when coronavirus is disrupting their primary sales channel? Check out our 19 ways tech supports brokers to communicate through coronavirus.
