Eligible co-founder Zahra Hassan was featured in the FT Adviser last week, discussing the impact of artificial intelligence on customer support. Underlining the proven benefits
People in the UK are becoming evermore vulnerable to financial instability and crises. Every branch of the financial sector has suffered instability, and consumers are
Customer understanding bridges the gap between financial institutions and the lived experience of people all over the UK. Do you know why your customers make
Share this Post Facebook Twitter LinkedIn The process of turning data insights into something actionable is often more complicated than it seems. The mortgage industry
How are you testing for good outcomes? Strengthen your approach using appropriate and robust frameworks, giving you a 360 view of the entire customer journey
As the interest rates on two and five-year fixed-rate mortgages rises above 6%, the onus is on financial institutions to catch the people now slipping
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