
How can I retain more mortgage customers
If you aren’t focussing on retention, you’re probably leaving money on the table (and losing customers you can’t get back in the process).
If you aren’t focussing on retention, you’re probably leaving money on the table (and losing customers you can’t get back in the process).
The FCA’s new consultation paper suggests major changes to their current lending rules and guidance. The FCA didn’t think it was quite right that consumers who had clearly shown that they could make a higher payment, should be prevented from making a lower payment. We agree.
Over the past two years, Eligible has conducted in-depth research with clients and advisers to understand how technology can enhance the client relationship.
Hemel, ex-partner at John Charcol, has been tasked with developing B2B relationships and providing feedback on what’s important to brokers.
Rameez Zafar, co-founder, talks to Joy Macknight about the challenges to digitising mortgages and how artificial intelligence improves the customer experience.
Nearly half of all product transfers done in 2018 was done on a non-advised basis. As the FCA highlighted in their Mortgage Market Study Interim Report, a significant minority of consumers (30%) purchase a mortgage despite there being an alternative mortgage that was “unambiguously cheaper than their chosen product”.
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